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Privacy Policy

Smooth Construction LLC
Effective date: October 15, 2026

1. Scope and contact

This Privacy Policy explains how Smooth Construction LLC (“Smooth Construction,” “we,” “us,” or “our”) handles information collected through our website and initial project inquiries. It also describes related communications and the service providers that help us operate these services.

For privacy questions or requests, email smooth.construction.florida@gmail.com or call (727) 505-7598.

Our separate AI Estimator Privacy Policy and Application Terms and End-user License Agreement address authorized internal AI Estimator and Follow-up Agent tools. They remain available and are not replaced by this website policy. Project contracts and accounting records may be subject to additional notices and recordkeeping requirements.

2. Information we collect

Please provide information you are authorized to share. Do not include passwords, payment card details, Social Security numbers, identity documents, medical information, or unrelated sensitive information. Avoid photographs containing people, children, license plates, documents, or other private details that are unnecessary for reviewing the work.

Existing customer records: we may use limited contact details and customer-record identifiers from QuickBooks Online to assess eligibility for our own email marketing. We do not need invoices, payment information, project photographs, or full project histories to create a marketing contact list. Any eligibility decision is recorded separately from proof of affirmative consent.

3. How we use information

We use information to review and respond to your inquiry, assess the requested work and service area, prepare or discuss a proposed estimate, arrange appropriate next steps, maintain business records, protect the website, prevent spam and duplicate messages, troubleshoot errors, and meet applicable legal obligations. Optional analytics helps us understand website use and improve the request process.

We check contact formats and may flag obvious email-domain misspellings. Email confirmation is not required to submit or process a request. A saved request does not mean that the supplied email address or phone number has been verified as belonging to you. We may ask for clarification when needed. A request number is a reference for communication, not a password or a way to obtain private records.

4. Photographs and saved drafts

Photographs are optimized for project review, re-encoded, and stripped of embedded EXIF/GPS metadata by the upload process. Removing metadata does not remove information visible in the photograph. Uploaded photographs are kept in private storage and linked to the relevant task. Authorized personnel and service providers may process them to handle your request. Uploading a photograph does not authorize us to publish it in a portfolio, on social media, or in advertising; public use requires separate permission.

If you choose to save a draft, the form stores your draft information and photographs in your browser on that device. A draft expires 24 hours after its last save; expired drafts are removed when the form is next opened. You can use “Clear my list and saved draft” or clear your browser’s site data sooner. Use this option only on a private device. Service selections and analytics preferences may also be stored in your browser.

When you begin sending a request, photographs may reach private storage before the final request is saved. Interrupted uploads may therefore leave temporary files that need to be included in our retention and deletion process.

5. Service providers and disclosures

We use the following providers for specific purposes:

We share information with providers and authorized personnel as needed for these purposes. Providers may also process limited information for their own security, legal, or operational purposes under their applicable notices. Information may be processed in the United States and other locations used by our providers. We do not promise that all processing or backups occur in Florida or exclusively in the United States.

We do not sell customer inquiry information or share it for third-party targeted advertising. Mobile contact information and SMS opt-in records are not shared with third parties or affiliates for their marketing or promotional purposes. Necessary processing by communications providers is different from marketing disclosure.

We may also disclose information when required by law, in response to valid legal process, or as reasonably necessary to protect safety, prevent fraud, resolve disputes, or protect legal rights.

QuickBooks Online / Intuit: customer and official estimate/accounting records. Any future approved marketing eligibility review uses only necessary customer contact information, subject to applicable permissions and provider terms.

6. Project communications and optional marketing

We use your selected contact method to respond to your project request. Request acknowledgments, scheduling, and communications needed to handle an inquiry or agreed work are separate from advertising. Email ownership confirmation is not required for your request to be saved or reviewed. We do not add promotional offers to necessary project messages as a way to bypass your marketing choices.

We offer optional Smooth Construction email and SMS subscriptions for holiday greetings, seasonal offers, discounts, home maintenance reminders, company news, and new services. Automated marketing campaigns are not currently operating. Website visitors can separately opt in to email and SMS marketing. We may also send our own promotional emails to existing customers whose contact details are held in our business records, including QuickBooks Online, where applicable law, prior privacy commitments, customer preferences, and provider rules permit this use. Such emails do not require the customer to be a new website subscriber, and we will not label an existing customer as having opted in without evidence. A customer record alone does not establish permission to send. Promotional SMS will be sent only with the appropriate documented consent. Requesting an estimate, selecting a preferred contact method, accepting website terms, or having been a customer does not automatically subscribe you. Before any existing-customer email campaign, we will review eligibility and prior opt-outs; no automatic enrollment or campaign is currently enabled. You may decline either or both subscriptions without affecting your request or purchase.

Email and SMS choices are independent. We limit promotional email and promotional SMS to no more than two messages per calendar month per channel across all campaigns. A website decision not to opt in will not be overridden through an existing-customer email route. We honor previous opt-outs and broader no-contact requests. Where you opt in, we record the relevant email address or mobile number, consent time, source, exact disclosure and its version, and your affirmative action. We also keep subscription status and records of withdrawal. Consent does not establish that we verified ownership of the contact information. We do not sell or share mobile numbers or SMS consent records with third parties or affiliates for their own marketing. Providers may process this information only as necessary to operate communications on our behalf or as otherwise required by law.

If campaigns are activated, promotional email will include an Unsubscribe link. You may also ask to stop marketing by contacting us. Promotional SMS will identify Smooth Construction and allow replies such as STOP; other reasonable requests to stop will also be honored. HELP will provide support information. Up to two marketing text messages per calendar month; message and data rates may apply. SMS enrollment is optional and does not authorize automated sales calls, prerecorded or AI-generated voice calls, or call recording.

Before campaigns are activated, we will implement processes to suppress further advertising on the affected channel promptly after an opt-out, including queued messages. A broad request to stop all marketing will apply to both channels. An unqualified SMS STOP will suspend automated texts to that number; needed project communication can continue through another permitted method. A single nonpromotional opt-out confirmation may be sent where permitted. We retain a limited suppression record so that imports or future automation do not accidentally enroll you again. A new project request or a change to this policy does not reverse an opt-out.

Necessary project email can continue after an email marketing unsubscribe. We will respect broader requests to stop contact, subject to communications legally required or otherwise permitted. You can contact smooth.construction.florida@gmail.com or (727) 505-7598 for help or to change your preferences.

7. Cookies, local storage, and analytics choices

We use browser storage and security technologies to operate the form, remember service selections or preferences, and help prevent abuse. Optional Google Analytics is separate from those operational functions. When analytics is enabled, you can allow or decline it and change your choice through “Analytics preferences.” Declining optional analytics does not prevent an estimate request.

Our analytics integration does not send names, email addresses, phone numbers, project descriptions, uploaded photographs, filenames, ZIP codes entered in the form, or request identifiers as analytics event data. Google may process technical information and online identifiers as part of providing Analytics; analytics is not a promise of complete anonymity. Learn more at Google’s information about sites and apps that use its services. Withdrawing consent affects future collection; information already processed may remain subject to applicable retention settings.

The current website uses the analytics preference described above and does not automatically change its behavior in response to a browser Do Not Track signal. We do not use inquiry data for cross-context behavioral advertising.

Optional Source Attribution

With your analytics consent, we record the first and most recent recognized source and medium, approved campaign codes, the first public page recorded after consent, the page used to submit your request, and timestamps. We use this information to understand how visitors find us and which sources lead to estimate requests. We remove URL queries and fragments and retain only recognized referring-site origins. Unknown campaign codes are discarded without removing an otherwise permitted source or medium.

This optional browser record is stored in session storage and is valid for no more than 30 minutes after its first recorded touch. It can persist as you move between pages in that window. Expired records are ignored and cleared when next accessed. If you decline or withdraw consent through Analytics preferences, we clear the optional browser record and stop adding tracking data to new requests. Consent is optional and is not required to submit an estimate request.

With consent, permitted attribution may be saved with your request in our private records and associated with the services you selected. Withdrawing consent does not automatically delete a request or attribution already submitted. To request deletion of previously submitted optional attribution, contact us using the contact details in this Privacy Policy. Server records follow our existing inquiry retention and deletion process; the 180-day review target is not a guarantee of automatic deletion. We do not create a separate indefinite attribution archive.

We do not send names, email addresses, phone numbers, project descriptions, uploaded files, or request identifiers to Google Analytics. Missing referral information does not necessarily mean that a visitor arrived directly.

8. Retention and deletion

We retain information for the purposes described here and applicable legal, security, accounting, insurance, or dispute-related needs. We review deletion requests and records that are no longer needed. Provider backups and separately retained correspondence may not be erased at the same instant as an active request record.

The periods below are retention targets used for review, not automatic deletion guarantees. Automatic permanent deletion is not enabled. Requests for deletion are reviewed manually, including copies held by service providers and legal or business obligations.

Record categoryRetention period
Ordinary inquiries that do not become a contracted project, including related photographs180 days after the last substantive communication about the inquiry. Automated delivery retries do not restart this period.
Confirmed spam30 days after confirmed-spam classification. An unconfirmed email address or an unanswered inquiry is not automatically spam.
Routine technical logs30 days after creation, subject to documented incident-related or legal holds.
Active or contracted project recordsA separate business-records schedule addressing contracts, estimates, invoices, warranties, taxes, insurance, and legal obligations.

We may retain limited records longer when needed to honor communication opt-outs, prevent re-use of request numbers, establish consent, comply with a legal hold, or resolve a dispute. Those records should be limited to the information needed for that purpose. Temporary interrupted uploads and exceptional records are reviewed separately for continued necessity. Automatic permanent deletion is not enabled.

Marketing records

Active subscription details: while the subscription is active and needed to operate the program. Review inactive subscriptions after 24 months without meaningful engagement; email tracking pixels alone will not count as engagement. Consent evidence, existing-customer email eligibility decisions, and minimal related sending/withdrawal records: five years after the later of the last message relying on that consent or withdrawal, subject to applicable legal requirements and legal holds. Do not retain full project descriptions or photos solely to prove marketing consent.

Minimum opt-out records: for as long as we operate the relevant marketing program or retain lists that might be reused, with annual necessity reviews. These records are used to prevent unwanted contact, not to market to you. Legal obligations may require longer retention. Deleting a project inquiry does not automatically delete independent subscription or suppression records. Automatic permanent deletion is not enabled.

9. Your requests and choices

You may contact us to ask about access to your information, corrections, deletion, or communication preferences. We may verify your identity or authority before disclosing or changing private information. A five-digit request number alone is not sufficient proof of identity. We consider requests under applicable law and explain when information must be retained. We do not require email verification merely to accept an estimate request.

Your rights may depend on where you live and which laws apply. This policy does not limit rights provided by applicable law. If we cannot fulfill a request, you may contact us again to ask for review.

10. Security and children

We use access restrictions, server-side controls, private photo storage, file validation, and abuse-prevention measures designed to protect information. No website, transmission, or storage system can guarantee absolute security. If an incident requires notification under applicable law, we will provide the required notifications.

This website is intended for adults requesting property services, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information so we can review and address it.

11. Changes

We may update this policy to reflect changes in our practices or legal requirements. We will update the effective date and provide additional notice or obtain consent when required. A change to this policy does not itself enable a new data use, automated customer messaging, or optional analytics.